Booking & Cancellation Policy

NDIS appointments

Appointments can be cancelled or rescheduled using the Manage Booking link in your appointment confirmation.

Please provide at least 7 clear days’ notice. When less than 7 clear days’ notice is provided, or an appointment is missed, 100% of the scheduled support fee may be charged in line with the NDIS Pricing Schedule and your Service Agreement.

Older Australians – Private Pay

To cancel or reschedule, please email hello@withelaine.com.au.

Please give at least 24 hours’ notice for 15- or 30-minute online support, and at least 3 days (72 hours) for 60-minute online support. If that isn’t possible, please email me as soon as you can. There is no cancellation fee. If I cancel your appointment, you can choose another time or receive a refund of any payment made.